FAQs for Returns/Exchanges

If you are not entirely satisfied with your order, we are here to help!


All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at merch@semrush.com. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. We will email a mailing label to return the said item(s).

All items must be returned ...

  •  Unused and in the same condition as received
  •  In the original packaging
  •  With the packing slip
○  For returns: a note stating why the item is being returned
○  For exchanges: a note with the new item and size preferred

*In the event an item arrives damaged or is incorrect, please email us at merch@semrush.com.  with a picture of the item.

Gift cards are non-returnable and non-refundable.


Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.


If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at merch@semrush.com.

SALE ITEMS Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.


Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.

*If the item is sold out, we will email you.



To return/exchange your item, please email us at merch@semrush.com. We will email a label to return the said item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  • Processing an exchange can take up to 14 business days once we receive the return. A new order will be created and the tracking information will be emailed once the new order is shipped.

If you have any questions on how to return your item, please contact us at merch@semrush.com.



If you have not received your order within 10 business days, please email us at merch@semrush.com so we can check on your order and any delivery issues.



International Orders Are Final Sale (no refunds or exchanges)

  • We ship internationally using USPS First Class/Priority Mail and UPS Worldwide/Standard.
  • In some cases, the recipient of the order may incur tax and duty fees charged by customs to release the package for delivery.
  • All International Orders must have a phone # and email for the recipient of the delivery when creating the order (address and all info must be in English).
  • The delivery estimate for international orders on average is about 10-14 business days dependent upon the country of origin and shipping method chosen.