Shipping Policy
US Shipping
Shipping cost
Order |
Standard(2-8 BD) |
Expedited(1-5 BD) |
Express(1-3 BD) |
| < $50 | $9.90 | $14.90 | $19.90 |
| $50 - $100 | $4.90 | $14.90 | $19.90 |
| > $100 | Free | $14.90 | $19.90 |
Order |
Standard(2-8 BD) |
Express(1-3 BD) |
| < $100 | $14.90 | $24.90 |
| $100- $200 | $9.90 | $24.90 |
| > $200 | Free | $24.90 |
Delivery time*
- Standard: 2-8 business days
- Expedited: 1-5 business days
- Express: 1-3 business days
*Does not include processing time. Orders are typically shipped 1-2 business days after they have been placed. Your order will be processed faster if you place it before 12pm EST.
Due to high demand orders may experience delays.
International Shipping
Find your country in the Shipping Zone
- Zone 1: Australia, Canada, Denmark, France, Germany, Italy, Japan, Netherlands, New Zealand, Portugal, South Korea, Spain, Switzerland
- Zone 2: Austria, Belgium, Bulgaria, Czechia, Estonia, Finland, Hong Kong SAR, Hungary, India, Ireland, Israel, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Poland, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Sweden, Taiwan, Thailand, Turkey, United Arab Emirates
- Zone 3: Argentina, China, Egypt, Greece, Serbia
- At this time we are unable to deliver to Brazil, Cuba, Georgia, Iran, Myanmar, North Korea, Palestine, Russia, Sierra Leone, South Africa, Sudan and Ukraine
Shipping cost
Order |
Economy |
Expedited |
| < $50 | FREE | $12 |
| > $50 | FREE | $6 |
Delivery time*
Zone 1- Economy: 4-9 business days
- Expedited: 2-5 business days
Zone 2
- Economy: 5-12 business days
- Expedited: 3-6 business days
Zone 3
- Expedited: 2-5 business days
*Does not include processing time. Orders are typically shipped 1-2 business days after they have been placed. Your order will be processed faster if you place it before 12pm EST.
Due to high demand orders may experience delays.
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Return Policy
If you are not entirely satisfied with your order, we are here to help!
RETURNS/EXCHANGES
All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at merch@semrush.com. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. We will email a mailing label to return the said item(s).
All items must be returned ...
- Unused and in the same condition as received
- In the original packaging
- With the packing slip
*In the event an item arrives damaged or is incorrect, please email us at merch@semrush.com. with a picture of the item.
Gift cards are non-returnable and non-refundable.
REFUNDS
Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Shipping costs are non-refundable and will not be deducted when refunding the order/item.
LATE OR MISSING REFUNDS
If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at merch@semrush.com.
SALE ITEMS Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.
EXCHANGES
Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.
*If the item is sold out, we will email you.
RETURN SHIPPING
To return/exchange your item, please email us at merch@semrush.com. We will email a label to return the said item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Processing an exchange can take up to 14 business days once we receive the return. A new order will be created and the tracking information will be emailed once the new order is shipped.
If you have any questions on how to return your item, please contact us at merch@semrush.com.
SHIPPING/DELIVERY ISSUES
If you have not received your order within 10 business days, please email us at merch@semrush.com so we can check on your order and any delivery issues.
INTERNATIONAL SHIPPING
International Orders Are Final Sale (no refunds or exchanges)
- We ship internationally using USPS First Class/Priority Mail and UPS Worldwide/Standard.
- In some cases, the recipient of the order may incur tax and duty fees charged by customs to release the package for delivery.
- All International Orders must have a phone # and email for the recipient of the delivery when creating the order (address and all info must be in English).
- The delivery estimate for international orders on average is about 10-14 business days dependent upon the country of origin and shipping method chosen.
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Company Information
Trade name: Semrush Inc.
Phone number: +1 (800) 815 - 9959
Email: merch@semrush.com
Physical address: 800 Boylston Street Suite 2475 Boston, MA 02199, United States
VAT number: 90-0897948